The Healthcare industry is constantly changing, with new technologies like mobile integrated healthcare appearing, new treatments, and the creation of new equipment. We all know that, but one thing that has not been changed is the patient experience. Service providers are always looking for new ways to improve the patient experience. There are many ways to do it, like working with your organization to establish a Single Patient Engagement Solution (SPES) – a patient engagement platform that is designed to help providers, payers, and patients interact. Read more.
What is a Single Patient Engagement Solution?
The Single Patient Engagement Solution is a software solution that helps healthcare organizations provide a holistic view of their patient, employee, and employer engagement programs. It can be used to optimize engagement across all healthcare settings and to align program goals and objectives with the organization’s strategic goals.
Single Patient Engagement is a term that describes the process of using a single platform for all patient communication, including their health and care. It is the most efficient way for doctors and other healthcare professionals to work together, ensuring that everyone involved in the patient’s care is working on the same page. Furthermore, since certification and maintaining standards are paramount in healthcare, medicare credentialing becomes a crucial aspect in an SPE process. It ensures that healthcare professionals meet qualifications and standards for Medicare program participation by incorporating the necessary data or facilities into its framework, which aligns with the broader goal of creating an efficient healthcare system for providers and patients.
Although SPEs have been used in other industries, such as the health and food services industries, they have been slow to catch on in healthcare. The driving force behind this shift is the growing number of healthcare costs, while the lack of a coordinated, single care source and a lack of transparency from the fee-for-service model has made the switch to SPE a necessity.
What are the reasons for this switch?
There was a time when healthcare providers had to physically visit and examine every patient they wanted to prescribe medication to. However, today’s healthcare industry has transitioned to a highly interconnected system where all of the necessary information of a patient is stored in one place and can be accessed by other healthcare professionals. As a result, this means that most patients don’t even have to be physically seen by a physician to be prescribed medication.
Here are the following reasons why switching to a single patient engagement solution is the key in the medical field:
- Respects the opt-in preferences of patients. It is difficult to ignore that patient engagement, especially in healthcare, has a significant role in determining a hospital’s success. Patient engagement, as a concept, gives healthcare providers the authority to decide how their patients are approached, how they are treated, and how they are cared for. The consequences of not engaging a patient or engaging a patient in a manner that is not suitable can be both financial and personal.
- Understand most prevalent medical treatments. Hospitals can streamline their operations by utilizing a unified patient management solution, allowing them to grasp the most common medical treatments and optimize their application for patient care. This approach assists hospitals in staying well-prepared and current with the latest advancements in treatments and technologies. Moreover, it enhances the hospital’s ability to engage in payer contracting with insurance providers, as they can gain a more comprehensive understanding of the treatments and services they provide, along with the associated costs. This informed approach contributes to more effective and efficient healthcare services.
- SPE has a simple interface. The single most important thing that an organization can do to improve patient engagement is to make sure that it has a strong, single, and integrated patient engagement platform to support all of the various systems- and workflow-related functions that need to take place in a patient engagement system. In today’s era of rapid change, the ability to quickly move a patient engagement solution to a new organization or physician can be crucial to maintaining a smooth transition.
- Improves communication with patients. A lot of people don’t realize that the patient/provider relationship is a two-way street. An engaging patient can help your practice significantly, and one of the best ways to do that is by providing effective and efficient communication. Patients can be great resources for your practice, and one way to tap into that resource is through the use of technology.
- SPE yields greater ROI. The healthcare industry is undergoing some exciting times as more and more providers are switching to an engagement model that focuses on one patient at a time. This patient-centric approach to healthcare is proving to be a key differentiator between providers and a highly effective way to improve the patient experience while simultaneously saving money.
When it comes to healthcare, the single most important factor is the patient experience. When patients feel like they are being listened to, they are more likely to stay engaged in their care and take better care of themselves. When healthcare providers feel like they are being listened to, they are more likely to be more responsive and provide optimal care.